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ESR Support: 888.999.4474

How to Dispute A Consumer Report

Information for Consumers from Employment Screening Resources (ESR)

If you are the subject of a consumer report prepared by Employment Screening Resources (ESR) and find information that you believe is incorrect or incomplete, you have the legal right to dispute it. A Consumer Reporting Agency (CRA) has the legal obligation to investigate your concerns.  At ESR, accuracy is our top priority.  

You may contact ESR by calling Toll Free 888-999-4474 and asking to speak with the Consumer Desk where trained personnel who understand your concerns are available to assist you. You may also email or write to us. See our Contact page at Contact Us.   

What Happens Next?

Upon receipt of your dispute, ESR has thirty (30) days to conduct a reinvestigation of the information disputed and to record the current status of the information on your file or, in some instances, delete the information from your file. We will provide you with notice of the results of our reinvestigation no later than five (5) business days after the completion of the reinvestigation. This notice will be provided to you by mail.

  • For Employment Purposes Reports: If a reinvestigation does not resolve the dispute as you wish, you may submit a brief statement setting forth the nature of the dispute and we will insert this statement into your file. It will appear in any future report we issue that contains the disputed information.
  • For Credit Reports: If a reinvestigation of your credit report does not resolve the dispute as you wish, you may contact us or the credit bureau directly to file a statement for inclusion on your report.

The following link will take you to the Consumer Financial Protection Bureau (CFPB) for outlining your rights with background checks:

You may also have separate rights under state law depending on where you reside. Information on your states regulations can be found at the agency that regulates Consumer Reporting in your state.

ESR is unable to give job seekers advice on any job placement or employment matters. Most state or county bar associations have low-cost or no-cost programs to give consumers advice. If you have a question about a background report and criminal records or other topics, a consumer may want to use a bar association program to consult with an attorney familiar with the subject. Each state has their own rules about criminal records. The ESR Applicant Resources page is provided as a courtesy to job applicants that have questions or concerns about background checks and is not intended to be nor should it be taken as legal advice.

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Certified with the National Association of Professional Background Screeners ESR's SOC 2 Audit Report confirms it meets high standards set by the American Institute of Certified Public Accountants (AICPA) for protecting customer information PCI-DDS Compliance Privacy Shield Framework Services Perfromed in the USA Safe Hiring Manual Founding Member of the National Association of Professional Background Screeners